MAKING A PURCHASE
CREDIT CARD PROCESSING
We will not sell fish or bulky/fragile items such as aquariums, gravel, light tubes or reflectors online for mail order delivery. For any other mail order or local delivery purchase we operate a 7 day money back guarantee. You have 7 days to return your item back to us from the day it is delivered. You are responsible for arranging the return postage and the return costs. Provided the item is received by us within this 7 day period and is returned in the same condition as it was sent we will issue you with a FULL REFUND on your purchase* Local delivery purchases can be returned at the next delivery date if preagreed. All returns must be booked in and agreed by us by emailing us on firstname.lastname@example.org or calling 01343 813177
If we receive a return after 7 days from the day it was delivered a 10% re-stocking charge will be deducted from the refund. No refund will be issued for goods received back after 14 days from the day it was delivered.
If a product is returned to us used, damaged or in an unaccepatable condition no refund will be issued. The product will still be classed as your property and we will keep the item at our premises for you to collect (in person or by courier) for a period of 1 month.
*We can not refund upgraded delivery options including International, Offshore, Saturday, Before Noon and Next Working Day delivery payments.
When returning goods, you must ensure they are appropriatel packaged. No refund will be issued if goods are badly wrapped and are soiled or damaged when in transit.
Should any goods go missing in transit when being returned we are unable to reimburse you. Please ensure that you use a return carrier which allows you to obtain proof of delivery to ourselves and ensure you are covered for the value of the goods should they be lost or damaged.
FAULTY GOODS / DELIVERY ERRORS
In the unlikley event that:
a. Your product has a fault
You must notify us by e-mail within 48 hours of delivery otherwise you will have no right to any of the remedies set out below.
If you notify a problem to us, we will, at our option:
a. reimburse the full cost of returning product to us including packaging
b. offer a refund or exchange
c. arrange to collect at next delivery date with suitable exchange
d. in the case of local delivery in the event of any livestock fatalities within 24 hours of receipt of livestock cewe require the following before we can consider replacement:
If the item you require is not in stock we will notify you by e-mail with an estimated delivery date as well as option to choose an alternative product or get a full refund. You may call our sales team on 01343 813177 if you would like to check to see if a certain product is in stock before ordering.
8. PRODUCT REPRESENTATION
During the photography process we make every effort to accurately reproduce the appearance of each itemwe sell. However circumstances outside of our control such as computer monitor settings can sometimes affect how colours are displayed on your screen.
As the interpretation of colours can vary from person to person please be aware that any description of colours on our website are for guidance only. Please also be aware that due to the nature of the livestock there can be some slight colour, pattern and size variation (up to 5cm).
If you are unsatisfied with the fish or product you receive for any reason you may return it for a full refund under our normal 7 day returns policy. We are unable to accept responsibility or cover the return carriage costs should there be a variation in colour within our images or descriptions. You are welcome to call or e-mail our sales team before you make a purchase to get further information on our fish or products if you wish.
YOUR RIGHT TO CANCEL
b. Orders Cancelled After Goods Are Despatched
We may cancel the contract between us if:
a. The goods you have ordered are unavailable for any reason;
If we do cancel your contract we will notify you by e-mail as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.
a. Limitations on our liability to you
You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Please note that nothing in this section of these terms and conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you.
a. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
d. Third party rights
A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
e. Governing law
The contract between us shall be governed by and interpreted in accordance with Scottish law and the Scottish courts shall have jurisdiction to resolve any disputes between us.
f. Entire agreement
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